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0161 477 4604

Frequently asked questions

A packaged bank account is an account that comes with built-in extras. You pay a monthly fee to use the bank which includes a number of insurance products, including travel or mobile phone, car breakdown cover or an overdraft fee. We offer a no win no fee* service. You may have been mis-sold this type of account. You may have been told you had to have this type of account to take out a mortgage or overdraft.

No, our teams of specialist claims advisors have experience in the finance claims industry and can take care of your claims process from start to finish. You could claim back all your fees plus 8% interest.

Check your bank statement or contact your bank to see if you pay a monthly fee, if you do then you will have a packaged bank account and maybe entitled to claim back all your fees plus interest. If you’re still unsure we can do this for you simply fill in the form to receive a free no obligation call back from a specialist bank fee claims advisor.

We can check this for you and do all the work. We offer a no win no fee* claim service too. Our team of advisors will assess your claim. If you feel you have been mis-sold a packaged bank account simply fill in the form to discuss making a claim with one of our advisors.

You only pay if you win your case, we offer a no win no fee* service, we deduct 20% + VAT from your final claim payout as our fee.

We offer a free call back from a specialist claims advisor, simply fill in the quick form and we do the rest. There’s no lengthy paperwork to fill in.

In some instances it can be as little as 4 weeks although the average time for the banks to settle is around 8 weeks. 

At some point most of the main high street banks and building societies have had a packaged bank account as an option, most still do. See the list below.  However if your bank or building society is not in the list and you pay a monthly fee you could be entitled to claim the fees back.

  • Bank of Scotland
  • Co-op
  • First Direct
  • Halifax
  • HSBC
  • Lloyds
  • NatWest
  • RBS
  • Santander
  • Yorkshire Bank
  • Clydesdale
  • Barclays
  • 1st Account
  • First Directory
  • TSB
  • Metro Bank
  • Other Banks Not Listed

Start your claim today

Fill in our quick 30 second form and a specialist bank fees claims advisor will contact you to discuss your claim free of charge. 

Opening Hours:
Weekdays: 08:00 – 18:00
Weekends: 09:00 – 16:30

0161 477 4604
76 King Street, Manchester, M2 4NH


Bank Charge Refunds is a trading partner of Financial Claim Solutions Ltd and has a Company Registration Number 11570192. Financial Claims Solutions Ltd is Regulated by the Financial Conduct Authority (FCA) in respect of regulated claims management activities. Authorisation Number is 83841.

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